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Frequently asked questions

What you don’t know can hurt you.

There’s a right way to make repairs that many car owners aren’t aware of. Here’s what you need to know about collision repair, insurance and your rights.

Does it matter where I have my vehicle repaired?

Yes. The quality of collision repair varies from shop to shop, and it directly affects your vehicle’s value and safety. Quality depends on technician skill, equipment, materials, and process control. At United Collision Center, we invest heavily in all of these areas. Remember: you have the legal right to choose your repair shop, regardless of insurance recommendations.

My insurance suggested another shop. Can I still come to you?

Yes, you can. Insurance recommendations are not mandatory. The choice is legally yours.

Do you repair all vehicle types?

Yes, we repair all makes and models, foreign and domestic. We also work on trucks, RVs, boats and trailers.

How long will the repair take?

A good estimate: for every $1,000 in damage, expect about 2–3 business days. Time may vary based on parts and insurance response times.

Do you repair minor cosmetic damage?

Yes. We repair dents, scratches, paint damage, and we also offer full detailing services.

Do you use OEM parts?

Yes, whenever possible. If insurance does not cover OEM, we will explain your alternatives clearly.

Do you assist with rental vehicles?

Yes. Whether it’s covered depends on your insurance policy.

Can I pay over time?

Yes. Our “Fix Now, Pay Later” program offers weekly or monthly payment plans through several financing partners, and most applications get a decision in 30 seconds to 10 minutes.

See financing options →

Do you offer towing?

Yes, towing and delivery are available. We can also help you find damaged parts.

Still have a question? Call or text 206-717-3888.

Shop policies

Shop policies & customer information

No surprises. Here’s how storage, vehicle release, hidden damage and notices work.

Storage

A storage fee of $175.00 per day may apply to vehicles left for inspection, diagnostics, estimate preparation, teardown, or damage evaluation if repairs are not authorized or the vehicle is not removed after the customer has been notified. Storage charges may also apply to completed vehicles whose balance has not been paid, or which have not been picked up within five (5) calendar days after the customer is notified the vehicle is ready. Charges begin on the sixth (6th) calendar day and continue until all balances are paid and the vehicle is removed.

Vehicle release

Vehicles will not be released until all outstanding balances have been paid in full, unless otherwise agreed to in writing by United Collision Center.

Supplemental damage

Additional or hidden damage may be discovered after vehicle disassembly. Any required supplemental repairs or parts may increase the repair cost and affect the estimated completion date.

Parts availability

Estimated completion times are subject to parts availability, supplier delays, shipping conditions, and other circumstances beyond our control.

Personal property

United Collision Center is not responsible for money, valuables, or personal belongings left inside the vehicle. Please remove all personal property before leaving the vehicle for inspection or repair.

Communication & notices

We may contact you about your vehicle or account by phone call, text message (SMS), email, postal mail, or any other reasonable method. Any estimate, authorization request, repair update, storage notice, payment notice, pickup notice or reminder sent to the contact information you provide is considered an official notice, unless otherwise required by applicable law.

Wrecked? Let’s get you back on the road.

Call or text a few photos of the damage. We’ll walk you through the estimate, your insurance and your payment options.

Call 206-717-3888Text photosFix Now, Pay Later
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